Johnston, Robert, 1953-
Service operations management : improving service delivery / Robert Johnston, Michael Shulver, Nigel Slack and Graham Clark. - Fifth edition. - 1 online resource
Includes bibliographical references and index.
9781292098050 9781292098029
Service industries--Management.
Electronic books.
658
Service operations management : improving service delivery / Robert Johnston, Michael Shulver, Nigel Slack and Graham Clark. - Fifth edition. - 1 online resource
Includes bibliographical references and index.
9781292098050 9781292098029
Service industries--Management.
Electronic books.
658