Taylor's Library

Service operations management : (Record no. 189036)

000 -LEADER
fixed length control field 01552cam a22003618i 4500
001 - CONTROL NUMBER
control field 21768207
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20220929135827.0
006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS
fixed length control field m |o d |
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
fixed length control field cr |||||||||||
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 201010s2021 enk ob 001 0 eng
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781292098050
Qualifying information (epub)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781292098029
Qualifying information (adobe pdf)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Canceled/invalid ISBN 9781292064468
Qualifying information (paperback)
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Language of cataloging eng
Transcribing agency DLC
Description conventions rda
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658
Edition number 23
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Johnston, Robert,
Dates associated with a name 1953-
Relator term author.
245 10 - TITLE STATEMENT
Title Service operations management :
Remainder of title improving service delivery /
Statement of responsibility, etc. Robert Johnston, Michael Shulver, Nigel Slack and Graham Clark.
250 ## - EDITION STATEMENT
Edition statement Fifth edition.
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture Harlow, England ;
-- New York :
Name of producer, publisher, distributor, manufacturer Pearson,
Date of production, publication, distribution, manufacture, or copyright notice 2021.
300 ## - PHYSICAL DESCRIPTION
Extent 1 online resource
336 ## - CONTENT TYPE
Content type term text
Source rdacontent
337 ## - MEDIA TYPE
Media type term computer
Source rdamedia
338 ## - CARRIER TYPE
Carrier type term online resource
Source rdacarrier
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
588 ## - SOURCE OF DESCRIPTION NOTE
Source of description note Description based on print version record.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Service industries
General subdivision Management.
655 #4 - INDEX TERM--GENRE/FORM
Genre/form data or focus term Electronic books.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Shulver, Michael,
Relator term author.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Slack, Nigel,
Relator term author.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Clark, Graham,
Dates associated with a name 1949-
Relator term author.
776 08 - ADDITIONAL PHYSICAL FORM ENTRY
Relationship information Print version:
Main entry heading Johnston, Robert, 1953-
Title Service operations management
Edition Fifth edition.
Place, publisher, and date of publication Harlow, England ; New York : Pearson, 2021.
International Standard Book Number 9781292064468
Record control number (DLC) 2020029503
856 40 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier https://ezproxy.taylors.edu.my/login?url=https://ebookcentral.proquest.com/lib/taylors/detail.action?docID=6378980
Public note An electronic book accessible through the World Wide Web; click to view
999 ## - SYSTEM CONTROL NUMBERS (KOHA)
Koha biblionumber 189036
Koha biblioitemnumber 189036

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