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Service operations management : improving service delivery / Robert Johnston, Michael Shulver, Nigel Slack and Graham Clark.

By: Johnston, Robert, 1953- [author.].

Contributor(s): Shulver, Michael [author.] | Slack, Nigel [author.] | Clark, Graham, 1949- [author.].

Publisher: Harlow, England ; New York : Pearson, 2021Edition: Fifth edition.Description: 1 online resource.Content type: text Media type: computer Carrier type: online resourceISBN: 9781292098050; 9781292098029.Subject(s): Service industries -- ManagementGenre/Form: Electronic books.Additional physical formats: Print version:: Service operations managementDDC classification: 658 Online resources: An electronic book accessible through the World Wide Web; click to view

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Includes bibliographical references and index.

Description based on print version record.