The basics of profitable customer service [sound recording]
- Chicago, IL : JWA Video, [c1995]
- 1 videodisc (35 min.) : sd., col. ; 4 3/4 in.
Lecturer and trainer Jeff Blackman
This program teaches the ten dimensions of service quality, how to develop a caring attitude toward customers, 13 strategies to becoming a better listener, the VIN and Serv philosophy of high quality customer service, techniques to keep customers coming back again, why it's important to provide more in perceived value than receive in payment.
Customer services.
658.812 / BAS
Lecturer and trainer Jeff Blackman
This program teaches the ten dimensions of service quality, how to develop a caring attitude toward customers, 13 strategies to becoming a better listener, the VIN and Serv philosophy of high quality customer service, techniques to keep customers coming back again, why it's important to provide more in perceived value than receive in payment.
Customer services.
658.812 / BAS