The basics of profitable customer service [sound recording]
Contributor(s): Blackman, Jeff
| Jack Wilson & Associates.
Publisher: Chicago, IL : JWA Video, [c1995]Description: 1 videodisc (35 min.) : sd., col. ; 4 3/4 in.Subject(s): Customer servicesDDC classification: 658.812 Lecturer and trainer Jeff BlackmanSummary: This program teaches the ten dimensions of service quality, how to develop a caring attitude toward customers, 13 strategies to becoming a better listener, the VIN and Serv philosophy of high quality customer service, techniques to keep customers coming back again, why it's important to provide more in perceived value than receive in payment.
| Item type | Current location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Media Resources | Taylor's Library-TU | 658.812 BAS (Browse shelf) | 1 | Available | SHTEx,70002,02,GR | 1000807414 |
Lecturer and trainer Jeff Blackman
This program teaches the ten dimensions of service quality, how to develop a caring attitude toward customers, 13 strategies to becoming a better listener, the VIN and Serv philosophy of high quality customer service, techniques to keep customers coming back again, why it's important to provide more in perceived value than receive in payment.