| 000 -LEADER |
|---|
| fixed length control field |
01040njm a2200217 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
vtls003041521 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
MY-SjTCS |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200306165804.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
070117 1995 iluzzn z l nleng d |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
200701290843 |
| Level of effort used to assign nonsubject heading access points |
suankui |
| -- |
200701171928 |
| -- |
suankui |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
BAS |
| 245 04 - TITLE STATEMENT |
|---|
| Title |
The basics of profitable customer service |
| Medium |
[sound recording] |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Chicago, IL : |
| Name of publisher, distributor, etc. |
JWA Video, |
| Date of publication, distribution, etc. |
[c1995] |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
1 videodisc (35 min.) : |
| Other physical details |
sd., col. ; |
| Dimensions |
4 3/4 in. |
| 511 0# - PARTICIPANT OR PERFORMER NOTE |
|---|
| Participant or performer note |
Lecturer and trainer Jeff Blackman |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
This program teaches the ten dimensions of service quality, how to develop a caring attitude toward customers, 13 strategies to becoming a better listener, the VIN and Serv philosophy of high quality customer service, techniques to keep customers coming back again, why it's important to provide more in perceived value than receive in payment. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services. |
| 9 (RLIN) |
202481 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Blackman, Jeff |
| 9 (RLIN) |
7172 |
| 710 2# - ADDED ENTRY--CORPORATE NAME |
|---|
| Corporate name or jurisdiction name as entry element |
Jack Wilson & Associates |
| 9 (RLIN) |
273144 |
| 920 ## - Programme |
|---|
| Programme |
TCHT : CD273 |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha biblionumber |
57771 |
| Koha biblioitemnumber |
57771 |
