000 -LEADER |
fixed length control field |
00767cam a2200229 a 4500 |
001 - CONTROL NUMBER |
control field |
vtls003222568 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
MY-SjTCS |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20200226114929.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
110815r20112009enka 001 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9781856175227 (pbk.) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
1856175227 (pbk.) |
039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
Level of rules in bibliographic description |
201112091018 |
Level of effort used to assign nonsubject heading access points |
pushpa |
-- |
201108151452 |
-- |
malathy |
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.812 |
Item number |
BUT 2011 |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Buttle, Francis. |
9 (RLIN) |
11950 |
245 10 - TITLE STATEMENT |
Title |
Customer relationship management : |
Remainder of title |
concepts and technologies / |
Statement of responsibility, etc. |
Francis Buttle |
250 ## - EDITION STATEMENT |
Edition statement |
2nd ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. |
Place of publication, distribution, etc. |
Oxford : |
Name of publisher, distributor, etc. |
Butterworth-Heinemann, |
Date of publication, distribution, etc. |
2011, c2009. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xix, 500 p. : |
Other physical details |
ill. ; |
Dimensions |
25 cm. |
504 ## - BIBLIOGRAPHY, ETC. NOTE |
Bibliography, etc. note |
Includes bibliographical references and index. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer relations |
General subdivision |
Management. |
9 (RLIN) |
15515 |
920 ## - Programme |
Programme |
MBA : 171067 |
999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
Koha biblionumber |
140451 |
Koha biblioitemnumber |
140451 |