| 000 -LEADER |
|---|
| fixed length control field |
01375cam a2200229 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
vtls003022283 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
MY-SjTCS |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200306162750.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
110218s2004 nyua 000 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0743270282 (alk. paper) |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
201102181445 |
| Level of effort used to assign nonsubject heading access points |
VLOAD |
| Level of effort used to assign subject headings |
200507061306 |
| Level of effort used to assign classification |
fadilah |
| Level of effort used to assign subject headings |
200507021104 |
| Level of effort used to assign classification |
kusuma |
| Level of effort used to assign subject headings |
200506081048 |
| Level of effort used to assign classification |
fadilah |
| -- |
200506081048 |
| -- |
fadilah |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
BLA |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Blanchard, Kenneth H. |
| 9 (RLIN) |
16802 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Customer mania! : |
| Remainder of title |
it's never too late to build a customer-focused company / |
| Statement of responsibility, etc. |
Ken Blanchard, Jim Ballard, Fred Finch. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
New York : |
| Name of publisher, distributor, etc. |
Free Press, |
| Date of publication, distribution, etc. |
c2004. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
x, 195 p. : |
| Other physical details |
ill. ; |
| Dimensions |
23 cm. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Pt. I. The do-over. - 1. Yum! Meets the one minute manager. - 2. A brief history of yum! brands. - Pt. II. How to build a customer-focused company the right way. - The four steps. - 3. Step one: Set your sights on the right target. - 4. Step two: Treat your customers the right way. - 5. Step three: Treat your people the right. - 6. Step four: Have the right kind of leadership. - Pt. III. Next steps. - 7. The high hurdle: cracking the code on customer mania. - 8. It's your choice: The yum! door or the dumb door?. - Acknowledgements. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services |
| General subdivision |
Management |
| 9 (RLIN) |
23614 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Ballard, Jim, |
| Dates associated with a name |
1933- |
| 9 (RLIN) |
19365 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Finch, Frederic E. |
| 9 (RLIN) |
221249 |
| 920 ## - Programme |
|---|
| Programme |
TCHT : 665338 |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha biblionumber |
36124 |
| Koha biblioitemnumber |
36124 |
