ValueSpace [electronic resource] : winning the battle for market leadership : lessons from the world's most admired companies / Banwari Mittal, Jagdish N. Sheth.
By: Mittal, Banwari
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Contributor(s): Sheth, Jagdish N | ebrary, Inc.
Publisher: New York : McGraw-Hill, c2001Description: xii, 265 p. : ill. ; 23 cm.Other title: Value space.Subject(s): Consumer satisfaction | Customer relationsGenre/Form: Electronic books.Online resources: An electronic book accessible through the World Wide Web; click to view
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Includes bibliographical references (p. 255-260) and index.
TSLHHL
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.