Customer knowledge management : improving customer relationship through knowledge application / Silvio Wilde.
By: Wilde, Silvio.
Publisher: Heidelberg : Springer, c2011Description: xvi, 143 p. : ill. ; 24 cm.ISBN: 9783642164743 (hbk.); 9783642164750 (ebk.).Subject(s): Knowledge management | Customer relations -- Management
DDC classification: 658.812
| Item type | Current location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TU | 658.812 WIL 2011 (Browse shelf) | 1 | Available | TBSxx,34003,03,CL | 5000125138 |
Includes bibliographical references and index.