Protecting main street [electronic resource] : measuring the customer experience in financial services for business and public policy / Paul C. Lubin.
By: Lubin, Paul C.
Publisher: New York : Routledge, 2011Description: 1 online resource (xvi, 109 p.) : ill.ISBN: 9780203841983 (ebk : PDF).Subject(s): Consumer credit -- United States | Mortgage loans -- United States![](/opac-tmpl/bootstrap/images/filefind.png)
Item type | Current location | Call number | Copy number | Status | Notes | Date due | Barcode |
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Main Collection | Taylor's Library - Perpetual(TU) | 332.170688 (Browse shelf) | 1 | e-book | TBSxx,34005,03,CL,PPT |
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332.17 Revolutionizing financial services and markets through FinTech and Blockchain / | 332.17 KIN 2013 Bank 3.0 : | 332.1702854678 EBA 2011 E-banking and emerging multidisciplinary processes | 332.170688 Protecting main street | 332.1753 BAN 2012 Bank lending / | 332.178 Bitcoin and beyond : | 332.178 Bitcoin and beyond : |
Includes bibliographical references and index.
1. Consumer lending and self-testing -- 2. Self-testing methods to measure discrimination, unfair sales practices, and the customer experience -- 3. Steps in designing and analyzing a self-testing program -- 4. Fair lending testing, 1991-2009 -- 5. Measuring fair treatment of consumers in the credit card and debit card marketplace -- 6. Measuring fair treatment of consumers in the investment marketplace -- 7. Epilogue.
Also available in print edition.
Mode of access: World Wide Web.