This is service design thinking : basics, tools, cases / [concept and editing, Marc Stickdorn, Jakob Schneider ; authors, Kate Andrews ... [et al.] ; contributors, Adam Lawrence ... [et al.]]
By: Stickdorn, Marc.
Contributor(s): Schneider, Jakob | Andrews, Kate.
Publisher: Amsterdam : BIS Pub., 2012Description: 373 p. : ill. (some col.) ; 23 cm.ISBN: 9789063692797 (pbk.).Subject(s): Customer services | Creative ability in business | Lateral thinking
| Creative thinkingDDC classification: 658.812
| Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TU |
Floor 4, Shelf 27, Side 1, TierNo 1, BayNo 1 |
658.812 STI 2012 (Browse shelf) | 1 | Available | TDSxx,29007,03,CL | 5000147869 |
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| 658.812 SHA 2011 Users not customers : | 658.812 SOL The art of client service / | 658.812 SOL 2008 The art of client service / | 658.812 STI 2012 This is service design thinking : | 658.812 STO Customer relationship management : | 658.812 STO Customer relationship management : | 658.812 STO Customer relationship marketing : |
Includes bibliographical references (p. 340-365) and index.