Dealing with demanding customers : how to turn complaints into opportunities / David M. Martin
By: Martin, David M
.
Contributor(s): Institute of Management (Great Britain).
Publisher: London : Pitman Pub., 1994Description: ix, 182 p. ; 24 cm.ISBN: 0273607294.Subject(s): Customer relations | Customer servicesDDC classification: 658.812
| Item type | Current location | Call number | Copy number | Status | Notes | Date due | Barcode | Remark |
|---|---|---|---|---|---|---|---|---|
| Main Collection | TC External Storage | 658.812 MAR (Browse shelf) | 1 | Available | GENxx,GENxx,02,GR | 5000070628 | Please fill up online form at https://taylorslibrary.taylors.edu.my/services/external_storage1 |