Dealing with demanding customers : how to turn complaints into opportunities / David M. Martin
By: Martin, David M.
Contributor(s): Institute of Management (Great Britain).
Publisher: London : Pitman Pub., 1994Description: ix, 182 p. ; 24 cm.ISBN: 0273607294.Subject(s): Customer relations | Customer servicesDDC classification: 658.812Item type | Current location | Call number | Copy number | Status | Notes | Date due | Barcode | Remark |
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Main Collection | TC External Storage | 658.812 MAR (Browse shelf) | 1 | Available | GENxx,GENxx,02,GR | 5000070628 | Please fill up online form at https://taylorslibrary.taylors.edu.my/services/external_storage1 |
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658.812 LUC 2009 Customer service : | 658.812 MAR Managing quality customer service / | 658.812 MAR Quality customer service for front line staff / | 658.812 MAR Dealing with demanding customers : | 658.812 MOO The ten demandments : | 658.812 ODG The World of customer service / | 658.812 SEY Customers.com : |