Please every customer : delivering stellar customer service across cultures / Robert W. Lucas.
By: Lucas, Robert W
.
Publisher: New York, N.Y. : McGraw-Hill, c2011Description: xi, 286 p. : ill. ; 23 cm.ISBN: 9780071748360 (pbk.).Subject(s): Customer services | Customer relations | Consumer behavior -- Cross-cultural studies | Cultural relations | Intercultural communicationDDC classification: 658.812
| Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TU |
Floor 4, Shelf 27 , Side 1, TierNo 5, BayNo 3 |
658.812 LUC 2011 (Browse shelf) | 1 | Available | TBSxx,08010,03,GR | 5000133929 |
Includes bibliographical references and index.