What's the secret? [electronic resource] : to providing a world-class customer experience / John R. DiJulius.
By: DiJulius, John R
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Contributor(s): ebrary, Inc
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Publisher: Hoboken, N.J. : Wiley, c2008Description: xvi, 320 p. : ill. ; 28 cm.Other title: To providing a world-class customer experience.Subject(s): Customer services | Consumer satisfaction![](/opac-tmpl/bootstrap/images/filefind.png)
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Includes bibliographical references and index.
TSLHHL
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.