Virtual reference service : from competencies to assessment / R. David Lankes ... [et al.] ; edited by Philip Nast.
Contributor(s): Lankes, R. David
| Nast, Philip.
Publisher: New York : Neal-Schuman Publishers, c2008Description: xvii, 206 p. : ill. ; 23 cm.ISBN: 9781856046381 (pbk.).Subject(s): Electronic reference services (Libraries) | Reference services (Libraries) -- Information technology | Reference services (Libraries) -- Information technology | Electronic reference services (Libraries) -- Study and teaching | Reference librarians -- Effect of technological innovations onDDC classification: 025.52 | Item type | Current location | Call number | Copy number | Status | Notes | Date due | Barcode | Remark |
|---|---|---|---|---|---|---|---|---|
| Main Collection | TU External Storage-LCS | 025.52 VIR (Browse shelf) | 1 | Available | GENLS,GENLS,03,GR | 1000518863 | Please fill up online form at https://taylorslibrary.taylors.edu.my/services/external_storage1 |
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| 025.52 REI 2015 Reinventing reference : | 025.52 TOP 2014 The top technologies every librarian needs to know : | 025.52 TOP 2014 The top technologies every librarian needs to know / | 025.52 VIR Virtual reference service : | 025.52068 SAI Total quality management in information services / | 025.52068 SIN 2012 Fundamentals of managing reference collections / | 025.524 Improving forecasts with integrated business planning : |
PDM (Professional Development Material)
Includes bibliographical references and index.
Creating your own consortium in less than six months : a true story of virtual reference / Helene Lafrance, Locke Morrisey, and Judy Trump -- Implementing VR on the fly : staff motivation and buy-in / Clara Ogbaa, Lorin Flores Fisher, and Lisa Ancelet -- Adding instant messaging to an established virtual reference service : asking "r u there?" / Pam Sessoms and Jean Ferguson -- Responding to triage taxonomy : answering virtual medical questions / Catherine Arnott Smith -- The evolving role of reference librarians in the health sciences environment / Gabriel R. Rios -- Examining interpersonal communication in virtual reference encounters : the Library LAWLINE Consortium / Marie L. Radford -- Assessing inappropriate use : learning from the AskColorado experience / Jack Maness and Sarah Naper -- Meeting the challenges of reference service in a hybrid environment : teaching LIS students today / Debbie L. Rabina -- A comprehensive VR training program / Joann Wasik.