Customer care excellence : how to create an effective customer focus / Sarah Cook.
By: Cook, Sarah
.
Contributor(s): Cook, Sarah, 1955-. Customer care | Institute of Directors.
Series: Professional paperbacks. Publisher: London : Kogan Page, 2002Edition: 4th ed.Description: vi, 241 p. : ill. ; 24 cm.ISBN: 0749437928.Subject(s): Customer relations | Total quality managementDDC classification: 658.812
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| 658.812 CAR 2011 The hidden power of your customers : | 658.812 CIM CIM study text : professional certificate in marketing. | 658.812 CIM CIM study text : professional certificate in marketing. | 658.812 COO Customer care excellence : | 658.812 CRA e-Business readiness : | 658.812 CRO Customer bonding : | 658.812 CUS Customer service plus |
Previous ed. published as: Customer care. 2000.
"Recommended by Institute of Directors."