Cases in hospitality management : a critical incident approach / Timothy R. Hinkin.
By: Hinkin, Timothy R
.
Publisher: Hoboken, N.J. : John Wiley, c2006Edition: 2nd ed.Description: ix, 157 p. ; 23 cm.ISBN: 047168693x; 9780471686934.Subject(s): Hospitality industry -- United States -- Management -- Case studiesDDC classification: 647.94068
Contents:
1: Ethics -- 2: Training and development -- 3: Reward systems -- 4: Communication -- 5: Policies -- 6: Group dynamics -- 7: Technology -- 8: Process analysis -- 9: Service exemplars -- 10: Service recovery.
| Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TU |
Floor 4, Shelf 21 , Side 2, TierNo 1, BayNo 4 |
647.94068 HIN (Browse shelf) | 1 | Available | SHTEx,70002,03,CL | 5000097651 |
Browsing Taylor's Library-TU Shelves Close shelf browser
| 647.94068 HEN 2008 Effective guest house management / | 647.94068 HIN Cases in hospitality management : | 647.94068 HIN Cases in hospitality management : | 647.94068 HIN Cases in hospitality management : | 647.94068 HOC 2018 Housekeeping management : | 647.94068 HOS Hospitality and restaurant management : | 647.94068 HOS Hospitality operations : |
Includes bibliographical references.
1: Ethics -- 2: Training and development -- 3: Reward systems -- 4: Communication -- 5: Policies -- 6: Group dynamics -- 7: Technology -- 8: Process analysis -- 9: Service exemplars -- 10: Service recovery.