Customer service plus [electronic resource] / Presented by Lee Miller
Contributor(s): Miller, Lee
.
Publisher: Orem, UT : Makau, c2005Description: 1 CD-ROM ; 4 3/4 in.Subject(s): Customer servicesDDC classification: 658.812
Contents:
Introduction - Customer Service Basics - Customer Service attitude - Customer service process - Customer Service by Telephone - Course wrap-up.
| Item type | Current location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Media Resources | Taylor's Library-TU | 658.812 CUS (Browse shelf) | 1 | Available | SHTEx,70004,02,GR | 1000807370 |
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| 658.812 COO Customer care excellence : | 658.812 CRA e-Business readiness : | 658.812 CRO Customer bonding : | 658.812 CUS Customer service plus | 658.812 CUS 2000 Customer relationship management : | 658.812 CUS 2000 Customer relationship management : | 658.812 CUS 2000 Customer relationship management : |
Introduction - Customer Service Basics - Customer Service attitude - Customer service process - Customer Service by Telephone - Course wrap-up.