Customer service training 101 [electronic resource] : quick and easy techniques that get great results / Renee Evenson.
By: Evenson, Renee
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Contributor(s): ebrary, Inc
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Publisher: New York : American Management Association, c2005Description: ix, 207 p. ; 23 cm.Subject(s): Customer relations![](/opac-tmpl/bootstrap/images/filefind.png)
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Includes index.
TSLHHL
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.