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Service management and marketing : customer management in service competition / Christian Grönroos.

By: Grönroos, Christian, 1947-.

Publisher: Chichester : John Wiley & Sons, Ltd, [2007]Copyright date: ©2007Edition: Third edition.Description: x, 483 pages : illustrations ; 24 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780470028629 (paperback).Subject(s): Service industries -- Marketing

| Customer services

DDC classification: 658.8

Holdings ( 4 )
Title notes

Item type	Current location	Shelf location	Call number	Copy number	Status	Notes	Barcode
Main Collection	Taylor's Library-TU	Floor 4, Shelf 26 , Side 2, TierNo 5, BayNo 3	658.8 GRO 2007 (Browse shelf)	1	Available	SOMAC,37003,03,AD \| TBSxx,34003,03,RA \| SHTEx,35050,03,CL \| SOMAC,91605,03,AD \| SHTEx,70002,03,GR	5000155286
Main Collection	Taylor's Library-TU	Floor 4, Shelf 26 , Side 2, TierNo 5, BayNo 3	658.8 GRO (Browse shelf)	1	Available	SHTEx,70002,03,GR \| TBSxx,34003,03,RA SHTEx,35050,03,CL \| SOCxx,37003,03,AD \| SOCxx,91605,03,AD	5000042052
Main Collection	Taylor's Library-TU	Floor 4, Shelf 26 , Side 2, TierNo 5, BayNo 3	658.8 GRO (Browse shelf)	1	Available	TBSxx,34003,03,RA \| SHTEx,35050,03,CL \| SOCxx,37003,03,AD \| SOCxx,91605,03,AD \| SHTEx,70002,03,GR	5000146079
Graduate Collection	Taylor's Library-TU	Floor 4, Shelf 26 , Side 2, TierNo 5, BayNo 3	658.8 GRO (Browse shelf)	1	Available	SHTEx,35050,03,CL \| TBSxx,34003,03,RA \| SOCxx,37003,03,AD \| SOCxx,91605,03,AD \| SHTEx,70002,03,GR	5000043491

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Includes bibliographical references and index.