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Professional front office management / Robert H. Woods ... [et al.].

Contributor(s): Woods, Robert H.
Publisher: Upper Saddle River, N.J. : Pearson / Prentice Hall, c2007Description: xxvii, 676 p. : ill. ; 27 cm.ISBN: 0131700693 (hbk.).Subject(s): Hotel managementDDC classification: 647.94068
Contents:
Part I: Context of front office operations: 1. Overview of the lodging industry - 2. Front office and the guests: Planning for quality service - 3. Overview of the front office department -- Part II: How technology helps front office operations: 4. Front office property management system - 5. Managing forecast data - 6. Revenue management - 7. Distribution channel management - 8. Management of data-generating front office subsystems -- Part III: Front office and the guest cycle: 9. Reservation, reception, and room assignment management - 10. Front office and the guests: Delivering quality service - 11. Guest charges, payment, and check-out - 12. Night audit and report management -- Part IV: Special concerns of the front office: 13. Front office manager and the law - 14. Front office: hub of the hotel.
Item type Current location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TU
647.94068 PRO (Browse shelf) 1 Available SHTEx,70005,03,AD|SHTEx,70002,03,RM 1000808900
Main Collection Taylor's Library-TU
647.94068 PRO (Browse shelf) 1 Available SHTEx,70005,03,AD|SHTEx,70002,03,RM 1000808041
Main Collection Taylor's Library-TU
647.94068 PRO (Browse shelf) 1 Available SHTEx,70005,03,AD|SHTEx,70002,03,RM 1000808040

Includes index.

Part I: Context of front office operations: 1. Overview of the lodging industry - 2. Front office and the guests: Planning for quality service - 3. Overview of the front office department -- Part II: How technology helps front office operations: 4. Front office property management system - 5. Managing forecast data - 6. Revenue management - 7. Distribution channel management - 8. Management of data-generating front office subsystems -- Part III: Front office and the guest cycle: 9. Reservation, reception, and room assignment management - 10. Front office and the guests: Delivering quality service - 11. Guest charges, payment, and check-out - 12. Night audit and report management -- Part IV: Special concerns of the front office: 13. Front office manager and the law - 14. Front office: hub of the hotel.