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Supervision in the hospitality industry / Raphael R. Kavanaugh, Jack D. Ninemeier.

By: Kavanaugh, Raphael R.
Contributor(s): Daschler, John P. Supervision in the hospitality industry | Ninemeier, Jack D.
Publisher: East Lansing, Mich. : Educational Institute of the American Hotel & Motel Association, c1991Edition: 2nd ed.Description: xii, 312 p. : ill. ; 29 cm.ISBN: 0866120521.Subject(s): Hospitality industry -- Personnel managementDDC classification: 647.940683
Contents:
Pt I A framework for supervision.- 1. The supervisor and the management process.- 2. Effective communication. Part 11 Supervisory responsibilities 3. Recruitment and selection procedures.- 4. Orientation and training.- 5. Managing productivity and controlling labor costs.- 6. Evaluating and coaching .- 7. Discipline.- 8. Special supervisory concerns.- Part 3 Supervisory tools. 9. Building an effective team.- 10 Motivation through leadership.- 11. Managing conflict. Part 4. Improving your effectiveness as a supervisor. 12. Time management.- 13 Managing change.- 14 Professional development and future trends.-
Item type Current location Shelf location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TU

Floor 4, Shelf 21 , Side 2, TierNo 1, BayNo 6

 647.940683 KAV (Browse shelf) 1 Available SHTEx,70002,03,AD 5000165916

Rev. ed. of: Supervision in the hospitality industry / John P. Daschler, Jack D. Ninemeier. c1984.

Includes index.

Pt I A framework for supervision.- 1. The supervisor and the management process.- 2. Effective communication. Part 11 Supervisory responsibilities 3. Recruitment and selection procedures.- 4. Orientation and training.- 5. Managing productivity and controlling labor costs.- 6. Evaluating and coaching .- 7. Discipline.- 8. Special supervisory concerns.- Part 3 Supervisory tools. 9. Building an effective team.- 10 Motivation through leadership.- 11. Managing conflict. Part 4. Improving your effectiveness as a supervisor. 12. Time management.- 13 Managing change.- 14 Professional development and future trends.-