Taylor's Library catalog › Results of search for 'Provider:Ichor Business Books,'

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		Communicating across cultures at work / Maureen Guirdham. by Guirdham, Maureen. Edition: 2nd ed.Publisher: West Lafayette, Ind. : Ichor Business Books, 2005Availability: Items available for loan: Taylor's Library-TU [Call number: 658.45 GUI] (1). Place hold
		No cover image available Call center benchmarking [electronic resource] : how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit. by Anton, Jon \| Gustin, David, 1962- \| ebrary, Inc. Publisher: West Lafayette, Ind. : Ichor Business Books/Purdue University Press, c2000Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658.8/12] (1). Place hold
		No cover image available Call center performance enhancement using simulation and modeling [electronic resource] / Jon Anton, Vivek Bapat, Bill Hall. by Anton, Jon \| Bapat, Vivek, 1967- \| Hall, Bill, 1944- \| ebrary, Inc. Publisher: West Lafayette, Ind. : Ichor Business Books, c1999Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658.8/12] (1). Place hold
		No cover image available Cases in call center management [electronic resource] : great ideas (th)at work / Richard Feinberg, Ko de Ruyter, Lynne Bennington. by Feinberg, Richard, 1950- \| Ruyter, Ko de \| Bennington, Lynne \| ebrary, Inc. Publisher: West Lafayette, Ind. : Ichor Business Books, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658.8/12] (1). Place hold
		No cover image available Wake up your call center [electronic resource] : how to be a better call center agent / Rosanne D'Ausilio. by D'Ausilio, Rosanne, 1941- \| ebrary, Inc. Edition: 4th ed.Publisher: West Lafayette, Ind. : Ichor Business Books, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658.8/12] (1). Place hold
		Project and program management : a competency-based approach / by Mitchell L. Springer. by Springer, Mitchell L, 1959-. Publisher: [West Lafayette] : Ichor Business Books/Purdue University Press, 2010Availability: Items available for loan: Taylor's Library-TU [Call number: 658.404 SPR 2010] (1). Place hold