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		No cover image available Service recovery and service continuity [electronic resource] / guest editors Steve Baron, Kim Harris and Dominic Elliott. by Baron, Steve \| Elliott, Dominic \| Harris, Kim \| ebrary, Inc. Publisher: Bradford, England : Emerald Group Pub, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
		Relationship marketing : a consumer experience approach / Steve Baron, Tony Conway, Gary Warnaby. by Baron, Steve \| Conway, A. (Anthony) \| Warnaby, Gary. Publisher: Los Angeles, Calif. : SAGE, 2010Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 BAR 2010] (1). Place hold

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