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Customer service management training 101 [electronic resource] : quick and easy techniques that get great results / Renée Evenson.

by Evenson, Renee, 1951- | ebrary, Inc.

Edition: 1st ed.Publisher: New York : American Management Association, c2012Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658.3/1245] (1).
Customer service training 101 [electronic resource] : quick and easy techniques that get great results / Renee Evenson.

by Evenson, Renee, 1951- | ebrary, Inc.

Publisher: New York : American Management Association, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658.8/12] (1).
Customer service training 101 / Renee Evenson.

by Evenson, Renee, 1951-.

Edition: 2nd ed.Publisher: New York : American Management Association, c2011Other title: Customer service training 101 : quick and easy techniques that get great results.Availability: Items available for loan: Taylor's Library-TU [Call number: 658.31245 EVE 2011] (1).
Customer service management training 101 : quick and easy techniques that get great results / Renee Evenson.

by Evenson, Renee, 1951-.

Publisher: New York : American Management Association, c2012Availability: Items available for loan: Taylor's Library-TU [Call number: 658.31245 EVE 2012] (2).
Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results / Renee Evenson.

by Evenson, Renee, 1951-.

Publisher: New York, NY : American Management Association, c2012Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812014 EVE 2012] (1).