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Supervision in the hospitality industry / Raphael R. Kavanaugh, Jack D. Ninemeier.

By: Contributor(s): Publication details: East Lansing, Mich. : Educational Institute of the American Hotel & Motel Association, c1991.Edition: 2nd edDescription: xii, 312 p. : ill. ; 29 cmISBN:
  • 0866120521
Subject(s): DDC classification:
  • 647.940683 KAV
Contents:
Pt I A framework for supervision.- 1. The supervisor and the management process.- 2. Effective communication. Part 11 Supervisory responsibilities 3. Recruitment and selection procedures.- 4. Orientation and training.- 5. Managing productivity and controlling labor costs.- 6. Evaluating and coaching .- 7. Discipline.- 8. Special supervisory concerns.- Part 3 Supervisory tools. 9. Building an effective team.- 10 Motivation through leadership.- 11. Managing conflict. Part 4. Improving your effectiveness as a supervisor. 12. Time management.- 13 Managing change.- 14 Professional development and future trends.-
Holdings
Cover image Item type Current library Home library Collection Shelving location Shelf location Call number Materials specified Vol info Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Main Collection Taylor's Library-TU

Floor 4, Shelf 21 , Side 2, TierNo 1, BayNo 6

 647.940683 KAV (Browse shelf(Opens below)) 1 Available SHTEx,70002,03,AD 5000165916

Rev. ed. of: Supervision in the hospitality industry / John P. Daschler, Jack D. Ninemeier. c1984.

Includes index.

Pt I A framework for supervision.- 1. The supervisor and the management process.- 2. Effective communication. Part 11 Supervisory responsibilities 3. Recruitment and selection procedures.- 4. Orientation and training.- 5. Managing productivity and controlling labor costs.- 6. Evaluating and coaching .- 7. Discipline.- 8. Special supervisory concerns.- Part 3 Supervisory tools. 9. Building an effective team.- 10 Motivation through leadership.- 11. Managing conflict. Part 4. Improving your effectiveness as a supervisor. 12. Time management.- 13 Managing change.- 14 Professional development and future trends.-