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Human resources management in the hospitality industry : an introductory guide / Michael J. Boella, Steven Goss-Turner.

By: Contributor(s): Publication details: Oxford : Elsevier/Butterworth-Heinemann, 2005.Edition: 8th edDescription: xx, 363 p. : ill. ; 28 cmISBN:
  • 0750666366 (pbk.)
  • 9780750666367 (pbk.)
Subject(s): DDC classification:
  • 647.940683 BOE
Contents:
Part 1: The hospitality indusrty HRM context - 1. Background to the industry's workforce - 2. Human resource management -- Part 2: Effectively resourcing the hospitality organizating - 3. Job design - 4. Recruitment - 5. Selection - 6. Appointment and induction -- Part 3: Developing the human resource - 7. Performance management - 8. Training - 9. Management development -- Part 4: Rewards and remuneration - 10. Job evaluation - 11. Administration of wages and salaries - 12. Incentives - 13. Fringe benefits -- Part 5: The employment relationship - 14. Labour turnover and termination of employment - 15. Employee relations - 16. Law of employment - 17. Human resource planning, records and statistics - 18. Labour costs and productivity -- Part 6: HRM and hospitality: contemporary issues - 19. Organizing human resources - 20. Managing people - 21. Managing in an international context - 22. HRM and multi-site hospitality operations - 23. Custorem care and quality - 24. Business ethics -- Appendix 1: The HCIMA code of conduct -- Appendix 2: HCIMA management guide -- Appendix 3: Risk management -- Appendix 4: Effective staff training -- Index.
Holdings
Cover image Item type Current library Home library Collection Shelving location Shelf location Call number Materials specified Vol info Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Main Collection Taylor's Library-TU

Floor 4, Shelf 21 , Side 2, TierNo 5, BayNo 5

 647.940683 BOE (Browse shelf(Opens below)) 1 Available SHTEx,70002,03,AD|SHTEx,60001,03,RA|SCAFS,70003,03,RA 5000045403

New ed. of Human resource management in the hospitality industry / Vincent H. Eade. 1993.

Part 1: The hospitality indusrty HRM context - 1. Background to the industry's workforce - 2. Human resource management -- Part 2: Effectively resourcing the hospitality organizating - 3. Job design - 4. Recruitment - 5. Selection - 6. Appointment and induction -- Part 3: Developing the human resource - 7. Performance management - 8. Training - 9. Management development -- Part 4: Rewards and remuneration - 10. Job evaluation - 11. Administration of wages and salaries - 12. Incentives - 13. Fringe benefits -- Part 5: The employment relationship - 14. Labour turnover and termination of employment - 15. Employee relations - 16. Law of employment - 17. Human resource planning, records and statistics - 18. Labour costs and productivity -- Part 6: HRM and hospitality: contemporary issues - 19. Organizing human resources - 20. Managing people - 21. Managing in an international context - 22. HRM and multi-site hospitality operations - 23. Custorem care and quality - 24. Business ethics -- Appendix 1: The HCIMA code of conduct -- Appendix 2: HCIMA management guide -- Appendix 3: Risk management -- Appendix 4: Effective staff training -- Index.