Taylor's Library Banner
Image from Google Jackets

Leadership and management in the hospitality industry / Robert H. Woods, Judy Z. King.

By: Contributor(s): Publication details: Lansing, Michigan : Educational Institute, American Hotel & Lodging Association, c2002.Edition: 2nd edDescription: ix, 429 p. : ill. ; 23 cmISBN:
  • 0866122230
Subject(s): DDC classification:
  • 647.94068 WOO
Contents:
About the authors - Preface - 1. The changing nature of leadership and management - 2. The quest for quality - 3. The malcolm baldrige national quality award and the ritz-carlton - 4. Quality service - 5. Continuous improvement-process and tools - 6. Power and empowerment - 7. Communication skills - 8. Goal-setting, coahing, and conflict-management skills - 9. High-performance teams - 10. The challenge of diversity - 11. Managing organizational change - 12. Strategic career planning - Index.
Holdings
Cover image Item type Current library Home library Collection Shelving location Shelf location Call number Materials specified Vol info Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Main Collection Taylor's Library-TU 647.94068 WOO (Browse shelf(Opens below)) 1 Available SHTEx,70002,03,AD 1000806094

Rev. ed. of: Quality leadership and management in the hospitality industry. 1996.

Includes bibliographical references and index.

About the authors - Preface - 1. The changing nature of leadership and management - 2. The quest for quality - 3. The malcolm baldrige national quality award and the ritz-carlton - 4. Quality service - 5. Continuous improvement-process and tools - 6. Power and empowerment - 7. Communication skills - 8. Goal-setting, coahing, and conflict-management skills - 9. High-performance teams - 10. The challenge of diversity - 11. Managing organizational change - 12. Strategic career planning - Index.