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The basics of profitable customer service [videorecording]

Contributor(s): Publication details: Chicago, IL : JWA Video, [c1995]Description: 1 videodisc (35 min.) : sd., col. ; 4 3/4 inSubject(s): DDC classification:
  • 658.812 BAS
Lecturer and trainer Jeff BlackmanSummary: This program teaches the ten dimensions of service quality, how to develop a caring attitude toward customers, 13 strategies to becoming a better listener, the VIN and Serv philosophy of high quality customer service, techniques to keep customers coming back again, why it's important to provide more in perceived value than receive in payment.
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Media Resources Taylor's Library-TU 658.812 BAS (Browse shelf(Opens below)) 1 Available SHTEx,70002,02,GR 1000807415

Lecturer and trainer Jeff Blackman

This program teaches the ten dimensions of service quality, how to develop a caring attitude toward customers, 13 strategies to becoming a better listener, the VIN and Serv philosophy of high quality customer service, techniques to keep customers coming back again, why it's important to provide more in perceived value than receive in payment.

Accompanied by: The basics of profitable customer service / by Jeff Blackman (24 p. ; 28 cm), [1995].

DVD