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		Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver. by Johnston, Robert, 1953- \| Clark, Graham, 1949- \| Shulver, Michael. Edition: Fourth edition.Publisher: Harlow, England : Pearson Education Limited, [2012]Copyright date: ©2012Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 JOH 2012] (3). Place hold
		Service operations management : improving service delivery / Robert Johnston, Michael Shulver, Nigel Slack and Graham Clark. by Johnston, Robert, 1953- [author.] \| Shulver, Michael [author.] \| Slack, Nigel [author.] \| Clark, Graham, 1949- [author.]. Edition: Fifth edition.Publisher: Harlow, England ; New York : Pearson, 2021Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available

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