Supervision in the hospitality industry / Raphael R. Kavanaugh, Jack D. Ninemeier.
By: Kavanaugh, Raphael R.
Contributor(s): Daschler, John P. Supervision in the hospitality industry | Ninemeier, Jack D.
Publisher: East Lansing, Mich. : Educational Institute of the American Hotel & Motel Association, c1991Edition: 2nd ed.Description: xii, 312 p. : ill. ; 29 cm.ISBN: 0866120521.Subject(s): Hospitality industry -- Personnel managementDDC classification: 647.940683Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
---|---|---|---|---|---|---|---|---|
Main Collection | Taylor's Library-TU |
Floor 4, Shelf 21 , Side 2, TierNo 1, BayNo 6 |
647.940683 KAV (Browse shelf) | 1 | Available | SHTEx,70002,03,AD | 5000165916 |
Rev. ed. of: Supervision in the hospitality industry / John P. Daschler, Jack D. Ninemeier. c1984.
Includes index.
Pt I A framework for supervision.- 1. The supervisor and the management process.- 2. Effective communication. Part 11 Supervisory responsibilities 3. Recruitment and selection procedures.- 4. Orientation and training.- 5. Managing productivity and controlling labor costs.- 6. Evaluating and coaching .- 7. Discipline.- 8. Special supervisory concerns.- Part 3 Supervisory tools. 9. Building an effective team.- 10 Motivation through leadership.- 11. Managing conflict. Part 4. Improving your effectiveness as a supervisor. 12. Time management.- 13 Managing change.- 14 Professional development and future trends.-