Services management : the new paradigm in hospitality / Jay A. Kandampully.
By: Kandampully, Jay.
Publisher: Upper Saddle River, N.J. : Pearson Prentice Hall, c2007Description: xv, 378 p. : ill. ; 24 cm.ISBN: 0131916548 (pbk.); 9780131916548 (pbk.).Subject(s): Hospitality industry -- Management | Hospitality industry -- Cost control | Hospitality industry -- Customer servicesDDC classification: 647.94068Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
---|---|---|---|---|---|---|---|---|
Main Collection | Taylor's Library-TC |
Floor 4, Shelf 21, Side 2, TierNo 3, BayNo 1 |
647.94068 KAN (Browse shelf) | 1 | Available | SHTEx,70002,03,AD | SHTEx,94603,03,RA | 5000108269 | |
Graduate Collection | Taylor's Library-TU |
Floor 4, Shelf 21 , Side 2, TierNo 3, BayNo 4 |
647.94068 KAN (Browse shelf) | 1 | Available | SHTEx,60001,03,CL | 5000097059 |
"Previous ed. was published by Pearson Australia in 2002".
Includes bibliographical references (p. [348]-368) and index.