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		Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver. by Johnston, Robert, 1953- \| Clark, Graham, 1949- \| Shulver, Michael. Edition: Fourth edition.Publisher: Harlow, England : Pearson Education Limited, [2012]Copyright date: ©2012Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 JOH 2012] (3). Place hold
		Service management : operations, strategy, information technology. by Bordoloi, Sanjeev [author.] \| Fitzsimmons, James A [author.] \| Fitzsimmons, Mona J [author.]. Edition: Tenth edition / Sanjeev Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons.International student edition.Publisher: New York, NY : McGraw-Hill LLC, [2023]Availability: Items available for loan: Taylor's Library-TU [Call number: 658 BOR 2023] (2). Lists: New Book List. Place hold

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