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Communication 2000, 2E : communicating with customers / Agency for Instructional Technology

Contributor(s): Agency for Instructional Technology.
Series: Communication 2000, 2E. Publisher: Mason, Ohio : South-Western/Thomson Learning, c2002Edition: 2e [ed.].Description: viii, 88 p. : col. ill. ; 25 cm. + 1 electronic optical disc (CD-ROM) (4 3/4 in.).ISBN: 0538433345.Other title: Communicating with customers | Communication 2000 | Communication two thousand.Subject(s): Business communication | Customer relations | Customer servicesDDC classification: 658.812
Contents:
Workshop 1: Customer Care. - Workshop 2: Knowing Your Company and Your Customer. - Workshop 3: Relating with Your Customer. - Workshop 4: Silent Communication. - Workshop 5: Company Versus Customer. - Workshop 6: Serving Customers by Telephone. - Workshop 7: Corresponding With Customers. - Workshop 8: The Diversity of Customers. - Workshop 9: Serving International Customers. - Workshop 10: Serving Customers on the Web. - Field Study. - Glossary
Item type Current location Call number Vol info Copy number Status Notes Date due Barcode
Accompanying Material (Media Resource) Taylor's Library-TC
658.812 COM (Browse shelf) CD-ROM (Study guide) 1 Available CALxx,03000,03,GR 1000121995

Workshop 1: Customer Care. - Workshop 2: Knowing Your Company and Your Customer. - Workshop 3: Relating with Your Customer. - Workshop 4: Silent Communication. - Workshop 5: Company Versus Customer. - Workshop 6: Serving Customers by Telephone. - Workshop 7: Corresponding With Customers. - Workshop 8: The Diversity of Customers. - Workshop 9: Serving International Customers. - Workshop 10: Serving Customers on the Web. - Field Study. - Glossary

1 electronic optical disc (CD-ROM) : Communication 2000, 2E : communicating with customers : CD study guide. ISBN 0538970081

Business Studies : 9707