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QUIS 9 symposium [electronic resource] : service excellence in management / guest editors: Professor Anders Gustafsson and Professor Bo Evardsson.
by Evardsson, Bo | Gustafsson, Anders | ebrary, Inc. Publisher: Bradford, England : Emerald Group Pub, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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7 safety habits that could save your life [electronic resource] / by Wilson Bateman.
by Bateman, Wilson | ebrary, Inc. Publisher: Boston, MA : Acanthus Publishing, c2008Other title: Seven safety habits that could save your life.Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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50 powerful ideas you can use to keep your customers [electronic resource] / by Paul R. Timm.
by Timm, Paul R | ebrary, Inc. Edition: 3rd ed.Publisher: Franklin Lakes, NJ : Career Press, c2002Other title: Fifty powerful ideas you can use to keep your customers.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/12]
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Supply chain management : strategy, planning, and operations / Sunil Chopra, Peter Meindl.
by Chopra, Sunil, 1960- | Meindl, Peter, 1970-. Edition: 3rd edition.International edition.Publisher: Upper Saddle River, N.J. : Pearson/Prentice Hall, [2007]Copyright date: ©2007Other title: Strategy, planning, & operations.Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.7 CHO]
(2).
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Customer service management training 101 : quick and easy techniques that get great results / Renee Evenson.
by Evenson, Renee, 1951-. Publisher: New York : American Management Association, c2012Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.31245 EVE 2012]
(2).
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Services marketing : concepts, strategies and cases / K. Douglas Hoffman ... [et al.].
by Hoffman, K. Douglas. Edition: Asia-Pacific ed.Publisher: South Melbourne, Vic. : Cengage Learning, 2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.8 SER 2010]
(1).
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The hidden power of your customers : four keys to growing your business through existing customers / Becky Carroll.
by Carroll, Becky, 1966-. Publisher: Hoboken, N.J. : John Wiley, 2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 CAR 2011]
(2).
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Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl.
by Chopra, Sunil, 1960- | Meindl, Peter, 1970-. Edition: 5th ed.Publisher: Boston, MA : Pearson, c2013Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.7 CHO 2013]
(4).
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Customer service management training 101 [electronic resource] : quick and easy techniques that get great results / Renée Evenson.
by Evenson, Renee. Publisher: New York : AMACOM, c2012Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 658.3 | 658.3/1245]
(1).
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Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl.
by Chopra, Sunil, 1960- | Meindl, Peter, 1970-. Edition: 5th ed.Publisher: Boston, MA : Pearson, c2013Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.7 CHO 2013]
(2).
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Supply chain management : strategy, planning, and operation / Sunil Chopra, Kellogg School of Management, Peter Meindl, Kepos Capital.
by Chopra, Sunil, 1960- | Meindl, Peter, 1970-. Edition: Sixth edition.Publisher: Boston : Pearson, [2016]Copyright date: ©2016Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.7 CHO 2016]
(3).
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Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl.
by Chopra, Sunil, 1960- | Meindl, Peter, 1970-. Edition: 4th ed.Publisher: Boston : Prentice Hall, c2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.7 CHO 2010]
(1).
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Superior customer value in the new economy : concepts and cases / William C. Johnson and Art Weinstein.
by Johnson, William C. (William Charles), 1954- | Weinstein, Art. Edition: 2nd ed.Publisher: Boca Raton, FL : CRC Press, 2004Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 JOH]
(1).
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Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver.
by Johnston, Robert, 1953- | Clark, Graham, 1949- | Shulver, Michael. Edition: Fourth edition.Publisher: Harlow, England : Pearson Education Limited, [2012]Copyright date: ©2012Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 JOH 2012]
(3).
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25 management lessons from the customer's side of the counter / James H. Donnelly, Jr.
by Donnelly, James H. Publisher: Chicago : Irwin, 1992Availability: Items available for loan: TC External Storage
[Call number: 658.812 DON]
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