Tourist customer service satisfaction : an encounter approach / by Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini.
By: Noe, Francis P.
Contributor(s): Uysal, Muzaffer | Magnini, Vincent P.
Series: Routledge advances in tourism: 18.Publisher: London; New York : Routledge, 2010Description: ix, 193 p. ; 24cm.ISBN: 9780415578042 (hbk.).Subject(s): Tourism -- Management | Hospitality industry -- ManagementDDC classification: 338.4791068Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
---|---|---|---|---|---|---|---|---|
Main Collection | Taylor's Library-TU |
Floor 3, Shelf 6 , Side 2, TierNo 2, BayNo 7 |
338.4791068 NOE 2010 (Browse shelf) | 1 | Available | SHTEx,70002,03,CL | 5000121459 |
Includes bibliographical references and index.