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Innovation and quality improvement in service organizations [electronic resource] / guest editors, Alison M. Dean and Ross L. Chapman.

by Chapman, R. L. (Ross L.) | Dean, Alison M | ebrary, Inc.

Publisher: Bradford, England : Emerald Group Pub, c2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
Service quality [electronic resource] : crossing boundaries / guest editor, Steve Tax.

by Tax, Steve | ebrary, Inc.

Publisher: Bradford, England : Emerald Group Pub, c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
Service innovation management [electronic resource] / guest editor Allard C.R. van Riel.

by van Riel, Allard C. R | ebrary, Inc.

Publisher: Bradford, England : Emerald Group Pub, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available