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Service quality [electronic resource] : crossing boundaries / guest editor, Steve Tax. by

Series: Managing service quality ; v.13, no. 2

Publication details: Bradford, England : Emerald Group Pub, c2003

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Not available: Taylor's Library-TU: e-book (1).

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New service paradigms [electronic resource] : AMA SERVSIG Conference 2003 / guest editors: Jay Kandampully and Raymond P. Fisk. by

Series: Managing service quality ; v. 14, no. 2/3, 2004.

Publication details: [Bradford, England] : Emerald Group Pub., 2004

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Not available: Taylor's Library-TU: e-book (1).

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Innovation and quality improvement in service organizations [electronic resource] / guest editors, Alison M. Dean and Ross L. Chapman. by

Series: Managing service quality ; v.12, no. 6

Publication details: Bradford, England : Emerald Group Pub, c2002

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Not available: Taylor's Library-TU: e-book (1).

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Global trends and challenges in services [electronic resource] / guest editors: Marianna Sigala and Evangelos Christou. by

Series: Managing Service Quality, an international journal ; 16, no. 4

Publication details: Bradford, England : Emerald Group Pub, c2006

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Not available: Taylor's Library-TU: e-book (1).

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QUIS 9 symposium [electronic resource] : service excellence in management / guest editors: Professor Anders Gustafsson and Professor Bo Evardsson. by

Series: Managing service quality an international journal ; v.15, no. 2

Publication details: Bradford, England : Emerald Group Pub, c2005

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Not available: Taylor's Library-TU: e-book (1).

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Service innovation management [electronic resource] / guest editor Allard C.R. van Riel. by

Series: Managing service quality: an international journal ; v. 15, no. 6

Publication details: Bradford, England : Emerald Group Pub, c2005

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Not available: Taylor's Library-TU: e-book (1).

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Your search returned 6 results.