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Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman
by Hernon, Peter | Whitman, John R [(j.a.)]. Publisher: Chicago, Ill. : American Library Association, c2001Availability: Items available for loan: Taylor's Library-TU
[Call number: 025.52 HER]
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Virtual reference service : from competencies to assessment / R. David Lankes ... [et al.] ; edited by Philip Nast.
by Lankes, R. David | Nast, Philip. Publisher: New York : Neal-Schuman Publishers, c2008Availability: Items available for loan: Taylor's Library-TU
[Call number: 025.52 VIR]
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Conducting the reference interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, Patricia Dewdney.
by Ross, Catherine Sheldrick | Dewdney, Patricia | Nilsen, Kirsti. Publisher: England. : Facet Publishing, c2002Availability: Items available for loan: Taylor's Library-TU
[Call number: 025.552 ROS]
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Reference renaissance : current and future trends / edited by Marie L. Radford and R. David Lankes.
by Radford, Marie L | Lankes, R. David. Publisher: New York : Neal-Schuman Publishers, c2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 025.52 REF 2010]
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Digital reference service [electronic resource] / Gobinda Chowdhury.
by Chowdhury, Gobinda | ebrary, Inc. Publisher: Bradford, England : Emerald, c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Rethinking reference : the reference librarian's practical guide for surviving constant change / Elizabeth Thomsen.
by Thomsen, Elizabeth. Publisher: New York : Neal-Schuman, c1999Availability: Items available for loan: TC External Storage
[Call number: 025.52 THO]
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Reference and information services in the 21st century : an introduction / Kay Ann Cassell and Uma Hiremath.
by Cassell, Kay Ann | Hiremath, Uma. Publisher: New York : Neal-Schuman Publishers, c2006Other title: Reference and information services in the twenty-first century.Availability: Items available for loan: Taylor's Library-TU
[Call number: 025.524 CAS]
(2), TC External Storage
[Call number: 025.524 CAS]
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Dealing with an international clientele [electronic resource] : communications, diplomacy and etiquette / Meri Meredith.
by Meredith, Meri | ebrary, Inc. Publisher: München : Saur, 2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Learn reference work [electronic resource] / by Clara L. Sitter, Mary Gosling ; with Colin Gray.
by Sitter, Clara Loewen | Gosling, Mary, 1951- | Gray, Colin | ebrary, Inc. Edition: 1st North American ed.Publisher: Friendswood, Tex. : TotalRecall Publications, Inc., c2007Other title: Reference work.Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Success at the enquiry desk : successful enquiry answering - every time / Tim Buckley Owen.
by Buckley Owen, Tim, 1948-. Edition: 5th ed.Publisher: London : Facet, 2006Availability: Items available for loan: Taylor's Library-TU
[Call number: 025.52 OWE]
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Reference & user services quarterly [electronic resource].
by Reference and User Services Association. Source: Academic Source CompletePublisher: Chicago : American Library Association, c1997-Other title: Reference and user services quarterly.Online access: Full text available: Jun 2002-. Available on EBSCOhost. Availability: No items available
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The reference librarian [electronic resource]. Source: Academic Source CompletePublisher: New York : Haworth Press, [c1982]-Other title: TRL.Online access: Abstracts Available: Jan 1995- Available on EBSCOhost. Availability: No items available
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Successful enquiry answering every time / Tim Buckley Owen.
by Buckley Owen, Tim, 1948- | Buckley Owen, Tim, 1948-. Success at the enquiry desk. Edition: 6th ed., fully revised and updated.Publisher: London : Facet Pub., 2012Availability: Items available for loan: Taylor's Library-TU
[Call number: 025.52 BUC 2012]
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Internet reference services quarterly [electronic resource]. Source: Academic Source CompletePublisher: Binghamton, N.Y. : Haworth Press, [2000]-Online access: Abstracts Available: Oct 2003- Available on EBSCOhost. Availability: No items available
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Music reference services quarterly [electronic resource] MRSQ. Source: Academic Source CompletePublisher: [Binghamton, N.Y.] : Haworth Press Other title: MRSQ.Online access: Abstracts Available: Mar 2004- Available on EBSCOhost. Availability: No items available
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Medical reference services quarterly [electronic resource]. Source: Academic Source CompletePublisher: Binghamton, N.Y. : Haworth Press Online access: Abstracts Available: Apr 2004- Available on EBSCOhost. Availability: No items available
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