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Superior customer value in the new economy : concepts and cases / William C. Johnson and Art Weinstein.

By: Contributor(s): Publication details: Boca Raton, FL : CRC Press, 2004.Edition: 2nd edDescription: xix, 434 p. : ill. ; 25 cmISBN:
  • 1574443569 (hbk.)
  • 9781574443561 (hbk.)
Subject(s): DDC classification:
  • 658.812 JOH
Holdings
Cover image Item type Current library Home library Collection Shelving location Shelf location Call number Materials specified Vol info Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Main Collection Taylor's Library-TU

Floor 4, Shelf 27 , Side 1, TierNo 4, BayNo 3

 658.812 JOH (Browse shelf(Opens below)) 1 Available TBSxx,34004,03,GR 5000019561

Rev. ed. of: Designing and delivering superior customer value / Art Weinstein and William C. Johnson. 1999.

Includes bibliographical references and index.