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NRAEF ManageFirst customer service : competency guide / National Restaurant Association, Educational Foundation.

Contributor(s): Series: NRAEF ManageFirst programPublication details: Upper Saddle River, N.J. : Pearson / Prentice Hall, c2007.Description: x, 100 p. : col. ill. ; 28 cmISBN:
  • 0132283816 (pbk.)
Other title:
  • Customer service : competency guide
Subject(s): DDC classification:
  • 647.94068 NRA
Contents:
Introduction - 1. The importance of customer service to your business - 2. Basic concepts for higher-quality customer service - 3. Identifying customer expectations - 4. Ensuring consistent service value - 5. Ensuring profit.
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"A foundation topic of the NRAEF Certificate program"--Cover.

Includes Index.

Introduction - 1. The importance of customer service to your business - 2. Basic concepts for higher-quality customer service - 3. Identifying customer expectations - 4. Ensuring consistent service value - 5. Ensuring profit.