Calming upset customers : staying effective during unpleasant situations / Rebecca L. Morgan
By: Morgan, Rebecca L
.
Publisher: Los Altos, Calif. : Crisp, c1989Description: iii, 65 p. ; 26 cm.ISBN: 0931961653.Subject(s): Customer relationsDDC classification: 658.812
| Item type | Current location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TU | 658.812 MOR (Browse shelf) | 1 | Available | TBSxx,34007,03,GR | 1000029799 |
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| 658.812 MET 2012 The social customer : | 658.812 MIC Building bridges to customers / | 658.812 MIT 2014 The power of understanding people : | 658.812 MOR Calming upset customers : | 658.812 MOR 2009 Calming upset customers : | 658.812 ODG The World of customer service / | 658.812 ODG The World of customer service / |