Quality customer service for front line staff / William B. Martin
By: Martin, William B
.
Series: Better management skills. Publisher: London : Kogan Page, 1988Description: 96p. ; 22cm.ISBN: 074941247X.Subject(s): Customer relations | Customer servicesDDC classification: 658.812
Item type | Current location | Call number | Copy number | Status | Notes | Date due | Barcode | Remark |
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Main Collection | TC External Storage | 658.812 MAR (Browse shelf) | 1 | Available | GENxx,GENxx,03,GR | 5000057628 | Please fill up online form at https://taylorslibrary.taylors.edu.my/services/external_storage1 |
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658.812 HAY Measuring customer satisfaction and loyalty : | 658.812 LUC 2009 Customer service : | 658.812 MAR Managing quality customer service / | 658.812 MAR Quality customer service for front line staff / | 658.812 MAR Dealing with demanding customers : | 658.812 MOO The ten demandments : | 658.812 ODG The World of customer service / |