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Service at its best : waiter-waitress training : a guide to becoming a successful server / Ed Sanders, Paul Paz, Ron Wilkinson.

By: Sanders, Edward E.
Contributor(s): Paz, Paul | Wilkinson, Ronald.
Publisher: Upper Saddle River, NJ : Prentice Hall, c2002Description: xxiv, 199 p. : ill. ; 28 cm.ISBN: 0130926264 (pbk.).Other title: Waiter-waitress training.Subject(s): Table service | Waiters | WaitressesDDC classification: 642.6
Contents:
1. The professional waiter-waitress -- 2. Professional appearance -- 3. Table settings, napkin presentations, and table service -- 4. Serving food and beverages -- 5. Service preparedness -- 6. Wine and beverage service -- 7. Guest communication -- 8. The technology of service -- 9. The host/hostess -- 10. Waiter-waitress profiles -- Appendix A: Common menu terms -- Appendix B: Wine terminology: general, sight, smell, and taste -- Appendix C: Spirit brands and related cocktails -- Appendix D: Ales, lagers, and non-alcoholic beers -- Index.
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Includes index.

1. The professional waiter-waitress -- 2. Professional appearance -- 3. Table settings, napkin presentations, and table service -- 4. Serving food and beverages -- 5. Service preparedness -- 6. Wine and beverage service -- 7. Guest communication -- 8. The technology of service -- 9. The host/hostess -- 10. Waiter-waitress profiles -- Appendix A: Common menu terms -- Appendix B: Wine terminology: general, sight, smell, and taste -- Appendix C: Spirit brands and related cocktails -- Appendix D: Ales, lagers, and non-alcoholic beers -- Index.