Positively outrageous service : how to delight and astound your customers and win them for life / T. Scott Gross.
By: Gross, T. Scott
.
Publisher: Chicago : Dearborn Trade Pub., c2004Edition: 2nd ed.Description: xii, 211 p. ; 23 cm.ISBN: 0793188237 (pbk).Subject(s): Customer servicesDDC classification: 658.812
| Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TU |
Floor 4, Shelf 27 , Side 1, TierNo 4, BayNo 3 |
658.812 GRO (Browse shelf) | 1 | Available | SLASx,05000,03,GR | 5000102023 |
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| 658.812 GRE CRM at the speed of light : | 658.812 GRE CRM at the speed of light : | 658.812 GRI Taming the search-and-switch customer : | 658.812 GRO Positively outrageous service : | 658.812 GRO Positively outrageous service : | 658.812 GUM Total relationship marketing : | 658.812 HAN Handbook of relationship marketing / |
Includes index.