Supervision in the hospitality industry / Jack Miller, John R. Walker, Karen Eich Drummond.
By: Miller, Jack E.
Contributor(s): Walker, John R | Drummond, Karen Eich.
Publisher: New Jersey : John Wiley, c2002Edition: 4th ed.Description: xx, 467 p. : ill. ; 24 cm.ISBN: 0471396893.Subject(s): Hospitality industry -- Personnel managementDDC classification: 647.940683Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
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Main Collection | Taylor's Library-TU |
Floor 4, Shelf 21 , Side 2, TierNo 1, BayNo 6 |
647.940683 MIL (Browse shelf) | 1 | Available | SHTEx,70002,03,AD | 5000028767 | |
Main Collection | Taylor's Library-TU |
Floor 4, Shelf 21 , Side 2, TierNo 2, BayNo 6 |
647.940683 MIL (Browse shelf) | 1 | Available | SHTEx,70002,03,AD | 5000026591 | |
Main Collection | Taylor's Library-TU |
Floor 4, Shelf 21 , Side 2, TierNo 1, BayNo 6 |
647.940683 MIL (Browse shelf) | 1 | Available | SHTEx,70002,03,AD | 5000027580 |
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Previous ed.: 1998.
Preface.- 1. The supervisor as manager.- 2. The supervisor as leader.- 3. Workplace diversity.- 4. Communicating effectively.- 5. Creating a positive work climate.- 6. Developing job expectations.- 7. Recruiting and selecting applicants.- 8. Employee training and development.- 9. Evaluating performance.- 10. Discipline and the marginal employee.- 11. Planning, organizing and controlling.- 12. Decision making and problem solving.- 13. Delegating.- 14. Additional supervisory topics.- Glossary.- Index.