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Customer service basics [videorecording] : service with a smile.
by Halula, Wes, 1971- | Halula, Jenica | Learning Zone Express (Firm). Publisher: [United States] : Learning ZoneXpress, c2011Other title: Service with a smile.Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 CUS 2011]
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Clients first [electronic resource] : the two word miracle / Joseph Callaway, JoAnn Callaway.
by Callaway, Joseph, 1943- | Callaway, JoAnn, 1944-. Edition: 1st ed.Publisher: Hoboken, N.J. : Wiley, c2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 658.8/12]
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Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz.
by Lovelock, Christopher H | Wirtz, Jochen. Edition: Seventh edition.Global edition.Publisher: Harlow, Essex : Pearson Education, 2011Copyright date: ©2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.8 LOV 2011]
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Customer-based collection development : an overview / edited by Karl Bridges.
by Bridges, Karl, 1964-. Edition: UK edition.Publisher: London : Facet Publishing, 2014Availability: Items available for loan: Taylor's Library-TU
[Call number: 025.21 CUS 2014]
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Customer CEO : how to profit from the power of your customers / Chuck Wall.
by Wall, Chuck. Publisher: Brookline, MA : Bibliomotion, Inc., [2013]Copyright date: ©2013Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 WAL 2013]
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Trends in e-business, e-services, and e-commerce : impact of technology on goods, services, and business transactions / [edited by] In Lee.
by Lee, In, 1958-. Publisher: Hershey : Business Science Reference, [2014]Copyright date: ©2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 658.8/72]
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Cases on consumer-centric marketing management [electronic resource] / Vimi Jham and Sandeep Puri, editors.
by Jham, Vimi, 1968- | Puri, Sandeep, 1972- | ebrary, Inc. Publisher: Hershey, PA : Business Science Reference, 2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 658.8/343]
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The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance / Dave Mitchell.
by Mitchell, Dave, 1961-. Publisher: Hoboken, New Jersey : Wiley, 2014Copyright date: ©2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 658.812]
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Progressive trends in knowledge and system-based science for service innovation / Michitaka Kosaka and Kunio Shirahada.
by Kosaka, Michitaka, 1952- | Shirahada, Kunio, 1981-. Publisher: Hershey : Business Science Reference, [2013]Copyright date: ©2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 658.8/1201]
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Service quality measurement [electronic resource] : issues and perspectives / L.L.R. Rodrigues ... [et al.].
by Rodrigues, L. L. R | ebrary, Inc. Publisher: Hamburg : Anchor Academic Pub., 2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU (1).
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Service thinking : the seven principles to discover innovative opportunities / Hunter Hastings and Jeff Saperstein.
by Hastings, Hunter | Saperstein, Jeff [author.]. Edition: First edition.Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 338.4]
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The winning manager's playbook [electronic resource] : 6 practices every manager needs to succeed / John Cioffi and Ken Willig.
by Cioffi, John | Willig, Ken | ebrary, Inc. Publisher: Pompton Plains, N.J. : Career Press, Inc., 2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 658.4/09]
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Library/vendor relationships / Sam Brooks, David H. Carlson, editors ; cover design by Jennifer M. Gaska.
by Brooks, Sam, 1967- [editor.] | Carlson, David H, 1954- [editor.] | Gaska, Jennifer M [cover designer.]. Publisher: Oxfordshire, England ; New York : Routledge, 2012Copyright date: ©2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 025.17/4]
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The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance / Dave Mitchell.
by Mitchell, Dave, 1961-. Publisher: Hoboken, New Jersey : Wiley, [2014]Copyright date: ©2014Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 MIT 2014]
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Supply chain management : strategy, planning, and operation / Sunil Chopra, Kellogg School of Management, Peter Meindl, Kepos Capital.
by Chopra, Sunil, 1960- | Meindl, Peter, 1970-. Edition: Sixth edition.Publisher: Boston : Pearson, [2016]Copyright date: ©2016Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.7 CHO 2016]
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Buying and selling information : a guide for information professionals and salespeople to build mutual success / Michael L. Gruenberg.
by Gruenberg, Michael L, 1946-. Publisher: Medford, New Jersey : Information Today, Inc., [2014]Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 025.04068/8]
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Customer service gone viral.
by Access Training Media (Firm). Publisher: [Los Angeles, CA] : Access Training Media, 2014Distributor: [Place of publication not identified] : Mind Resources Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 CUS 2014]
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The Apple experience : secrets to building insanely great customer loyalty / Carmine Gallo.
by Gallo, Carmine. Publisher: New York, N.Y. : McGraw-Hill, c2012Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 GAL 2012]
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Customer service : a practical approach / Elaine K. Harris.
by Harris, Elaine K. Edition: 4th ed.Publisher: Upper Saddle River, N.J. : Pearson Prentice Hall, c2007Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 HAR]
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