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Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl.
by Chopra, Sunil, 1960- | Meindl, Peter, 1970-. Edition: 3rd ed., Eastern economy ed.Publisher: New Delhi : Prentice-Hall of India, c2007Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.7 CHO]
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Customer service : skills for success / Robert W. Lucas.
by Lucas, Robert W. Edition: 4th ed.Publisher: Boston : McGraw-Hill, c2009Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 LUC]
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Customer service plus [electronic resource] / Presented by Lee Miller
by Miller, Lee. Publisher: Orem, UT : Makau, c2005Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 CUS]
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Services marketing : managing the service value chain / Manfred Bruhn and Dominck Georgi.
by Bruhn, Manfred | Georgi, Dominck. Publisher: Harlow, England ; New York : Financial Times/Prentice Hall, 2006Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.8 BRU]
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Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred / Michael Heppell.
by Heppell, Michael. Publisher: Harlow, England : Pearson / Prentice Hall Business, 2006Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 HEP]
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Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
by Zeithaml, Valarie A | Parasuraman, A | Berry, Leonard L, 1942-. Publisher: New York : Free Press, c1990Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 ZEI]
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Dealing with difficult customers [videorecording] / produced by Video Education Australasia.
by Video Education Australasia. Publisher: Bendigo, Victoria : Video Education Australasia, c2004Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.85 DEA]
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Serving customers [videorecording] / commissioning editor; Christine Henderson, executive producer; Mark McAuliffe
by Henderson, Christine | Russel, Geoffrey B | McAuliffe, Mark | Video Education Australasia. Publisher: Bendigo, Victoria : Video Education Australasia, c2000Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 SER]
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Understanding and managing customers / edited by Isobel Doole, Peter Lancaster, Robin Lowe.
by Doole, Isobel | Lancaster, Peter, 1952- | Lowe, Robin, 1945-. Publisher: Harlow, England : Financial Times Prentice Hall, 2005Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 UND 2005]
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The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.
by Laughlin, Sara, 1949- | Wilson, Ray W. Publisher: Chicago : American Library Association, 2008Availability: Items available for loan: Taylor's Library-TU
[Call number: 025.1 LAU 2008]
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Winning new business in construction [electronic resource] / Terry Gillen.
by Gillen, Terry | ebrary, Inc. Publisher: Aldershot, Hants; Burlington, VT, USA : Ashgate, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 624/.068/8]
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Servlead : service leadership in a multicultural workplace / American Hotel & Lodging Educational Institute.
by American Hotel & Lodging Association. Educational Institute. Publisher: Lansing, Michigan : The American Hospitality Academy and The Educational Institute of the American Hotel & Lodging Association, 2005Other title: Internship manual : cultural awareness and leadership development.Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94071 SER 2005]
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Marketing for rainmakers [electronic resource] : 52 rules of engagement to attract and retain customers for life / Phil Fragasso.
by Fragasso, Philip M, 1950- | ebrary, Inc. Publisher: Hoboken, N.J. : John Wiley, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8]
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Consumer services and economic development [electronic resource] / Colin C. Williams.
by Williams, Colin C, 1961- | ebrary, Inc. Publisher: London ; New York : Routledge, 1997Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 338.941]
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Customer service training 101 [electronic resource] : quick and easy techniques that get great results / Renee Evenson.
by Evenson, Renee, 1951- | ebrary, Inc. Publisher: New York : American Management Association, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/12]
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